Engineered to last.
Supported with care.
Clear warranty coverage and technical support for your STEIN lighting systems — from installation to everyday operation.
Request warranty support ↗LIMITED WARRANTY
Other lighting products
STEIN lighting products other than underwater luminaires are covered against defects in materials and workmanship for two years from the original purchase date.
LIMITED WARRANTY
Underwater lighting
STEIN underwater luminaires are covered against defects in materials and workmanship for one year from the original purchase date.
Coverage starts with correct installation.
Warranty coverage applies to the original product supplied by STEIN, supported by proof of purchase and used within its documented technical limits.
Installation
Installation must be carried out by qualified personnel, following the applicable product instructions and electrical requirements. Use suitable fixings and approved sealing materials.
Operating conditions
Observe the model-specific supply voltage, temperature, protection rating and installation limits. Protection features do not replace these operating requirements.
Care & maintenance
Use appropriate cleaning methods and compatible materials. Inspect cables, fixings and sealing interfaces as required by the installation and product documentation.
What the warranty covers.
Verified manufacturing defects
Defects in materials or workmanship that arise during the applicable warranty period under correct installation and operation.
Following technical assessment, a qualifying product will be repaired or replaced by STEIN. The appropriate solution will be confirmed after inspection.
Damage caused by external factors
- Incorrect installation, wiring, sealing or mounting.
- Operation outside the documented electrical or environmental limits.
- Mechanical damage or deformation caused by excessive tightening.
- Unapproved painting, coatings, chemicals or cleaning methods.
- Unauthorised modification, opening or repair.
- Normal wear and cosmetic ageing that do not result from a manufacturing defect.
A clear route to technical support.
Contact us before removing or returning a product. Our team will review the available information and explain the next steps.
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1
Send the product details
Include the model, serial or batch number if available, purchase date and proof of purchase.
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2
Describe the issue
Share clear photographs, a description of the fault, supply voltage and relevant installation conditions.
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3
Receive assessment instructions
STEIN will advise whether further checks or a product return are required. Return instructions and any applicable transport arrangements will be confirmed in advance.
Let’s resolve it together.
Product questions, installation guidance or a warranty enquiry — contact our team with your model and project details.